Customer Service Supervisor

 Education:
o High School Diploma or equivalent. An associate's or bachelor’s degree in 
Business, Management, or a related field is preferred.

 Experience:
o Minimum of 3 years of experience in customer service, with at least 1 year in 
a supervisory role.
o Proven track record of leading a successful customer service team.

 Skills:
o Strong leadership and team management skills.
o Excellent verbal and written communication abilities.
o Strong problem-solving and conflict-resolution abilities.
o Proficient in call center software and technology.
o Ability to analyze data and make informed decisions.
o Strong organizational and time management skills.

Work Environment:
 This position is based in an office environment or remote, depending on company 
policies.
 Flexible working hours may be required, including evenings and weekends

***This job description outlines the primary responsibilities and qualifications for the 
Customer Service Representative position. It may be subject to change based on the 
company’s needs and priorities. ***

It is understood that your employment will be on an "at will" basis. This position with Tetra Tech is temporary and on an "as-needed" basis and will end once the project is complete.

About Tetra Tech:

Tetra Tech is a leading provider of high-end consulting and engineering services for 
projects worldwide. We combine the resources of a global, multibillion-dollar company 
with local, client-focused delivery in more than 400 locations around the world. We are 
Leading with Science® to provide sustainable and resilient solutions for our clients.
At Tetra Tech, we provide a collaborative environment that supports individual 
performance, innovation, and creativity. We are proud to offer competitive compensation 
and benefits. Learn more by visiting http://www.tetratech.com/en/benefits.
For more information on our company, please visit our website at www.tetratech.com. To 
apply, please submit your resume and cover letter on the Careers portion of our website 
at www.tetratech.com/careers.

We thank all applicants for their interest; however, only those selected for an interview will 
be contacted. Tetra Tech is committed to creating a diverse environment and is proud to be 
an Equal Opportunity Employer. We invite resumes from all interested parties including 
women, minorities, veterans, and persons with disabilities.
Tetra Tech is a VEVRAA federal contractor, and we request priority referral of veterans for 
available positions.
EOE AA M/F/Vet/Disability - No calls or agencies