Customer Service Representative

Discover your full potential. At Tetra Tech, we are collaborating with industry-leading 
experts for a sustainable future for our world. We combine consulting and engineering with 
advanced analytics and technology to solve the world’s most complex challenges. Our 
innovation hubs across the globe will enable you to share ideas and best practices while 
growing your professional network. Wherever you are in your career journey, you will 
benefit from working with world-class engineers, scientists, and technical specialists.
Are you ready to take the next step in your career? Do you want to do meaningful work that 
improves quality of life? At Tetra Tech, you will work with high-performing teams who are 
passionate about using their expertise to find solutions to complex problems in water, 
environment, infrastructure, resource management, energy, and international 
development.
Tetra Tech Inc. is currently seeking a Customer Service Representative to act as a liaison 
between the company and its customers. Provide services by phone, email, or text/chat
messages resolving customer’s issues efficiently and effectively. Nurture customer 
relationships and improve company credibility.

Job Summary:

The Customer Service Representative is responsible for providing excellent customer 
support by addressing inquiries, resolving issues, and ensuring customer satisfaction. This 
role involves handling inbound and outbound calls, emails, and chats, as well as 
maintaining a positive relationship with customers. The ideal candidate will possess strong 
communication skills, problem-solving abilities, and a customer-centric attitude.

Key Responsibilities:

 Customer Interaction:
o Handle incoming/outgoing calls, emails, and chats professionally and 
courteously.
o Provide accurate information about services and company policies.

 Issue Resolution:
o Resolve customer inquiries, issues, concerns, or complaints in a timely and 
efficient manner.
o Escalate complex or unresolved issues to the appropriate department or 
supervisors.
o Follow up with customers to ensure their issues are fully resolved and they 
are satisfied with the service. 

 Documentation:

o Accurately document customer interactions and transactions in the Genesys 
software system.
o Maintain detailed and organized records of customer inquiries, comments, 
and complaints. 

 Team Collaboration:
o Work closely with team members and other departments to ensure a 
seamless customer experience. 
o Share any customer feedback and insights with management to improve 
processes and services. 
o Attend and participate in team meetings or training sessions to stay updated 
on products and services. 

 Continuous Improvement:
o Stay informed on company policies and procedures, and industry trends.
o Suggest improvements to enhance customer service processes and 
procedures.
o Strive to meet and exceed performance metrics and targets.