Training and Knowledge Manager

Management Systems International (MSI), a Tetra Tech Company, is a Washington, D.C. metro area management consultancy with a 40-year history of delivering results for our clients. Our expertise is in the fields of monitoring and evaluation; democracy and governance; peace and stability; rule of law and accountability; education; gender and inclusion; strategic communications; and leadership and organizational development. MSI has implemented projects in 90 countries around the world such as Colombia, Indonesia, Jordan, Kenya, Mexico, Nigeria, Pakistan, Syria and Ukraine, and works domestically. We support clients ranging from the U.S. Government (e.g., the U.S. Agency for International Development, U.S. Department of Defense, U.S. Departments of State and Labor, and the Millennium Challenge Corporation) to large bilateral and multilateral donors (e.g., the World Bank and the United Nations Development Program). We also work with national and local governments, nongovernmental organizations (NGOs), think tanks, foundations and universities. For more information, please visit our website at www.msiworldwide.com.

**Please note: U.S. work authorization is required for this position**

Position Summary:

The Training and Knowledge Manager will support MSI’s talent development efforts by designing and delivering synchronous and asynchronous training activities and monitoring and promoting the use of  MSI’s knowledge management systems. The successful candidate will collaborate with other MSI staff, including subject matter experts (SMEs), other training professionals, and information technology specialists. The manager will use appropriate learning technologies to develop training materials and update existing materials, and will perform administrative functions within the Learning Management System. This position does not have any supervisory responsibilities. This position will report to the Senior Talent Development Manager. The preferred location for this role is in the Washington, D.C. Metropolitan (DMV) area.

Responsibilities:

• Collaborate with SMEs to develop and refine training materials and job aids, such as templates, forms, manuals, checklists, and how-to guides.
• Create and modify e-learning activities using instructional design principles and tools such as Articulate 360 (Storyline, Rise, Review), Camtasia, or Adobe Illustrator.
• Facilitate or co-facilitate training sessions for employees at all levels of the organization on topics including supervision skills, performance management, giving and receiving feedback, and promoting a respectful workplace free from discrimination, harassment, and sexual misconduct.
• Coordinate the use of internal resources including people, technology, facilities, and materials, that are available to support training activities.
• Perform producer functions for virtual training sessions (e.g., managing breakout rooms, monitoring the chat, etc. for Microsoft Teams events).
• Perform administrative functions within the Learning Management System and knowledge management platforms, including uploading content, managing assignments, providing support to users, running reports, and analyzing data.
• Promote a culture of knowledge-sharing across departments and practice areas within MSI and facilitate their contributions to the knowledge base of organizational documents, best practices, and other relevant information that exist in MSI’s knowledge management platforms.
• Support the evaluation of training and learning initiatives.
• Provide support as needed to other talent development and HR initiatives such as performance management, onboarding, and employee engagement.