Technical Support Quality Manager, MozMEL Activity, Remote

Management Systems International (MSI), a Tetra Tech Company, is a Washington, D.C. metro area management consultancy with a 40-year history of delivering results for our clients. Our expertise is in the fields of monitoring and evaluation; democracy and governance; peace and stability; rule of law and accountability; education; gender and inclusion; strategic communications; and leadership and organizational development. MSI has implemented projects in 90 countries around the world such as Colombia, Indonesia, Jordan, Kenya, Mexico, Nigeria, Pakistan, Syria and Ukraine, and works domestically. We support clients ranging from the U.S. Government (e.g., the U.S. Agency for International Development, U.S. Department of Defense, U.S. Departments of State and Labor, and the Millennium Challenge Corporation) to large bilateral and multilateral donors (e.g., the World Bank and the United Nations Development Program). We also work with national and local governments, nongovernmental organizations (NGOs), think tanks, foundations and universities. For more information, please visit our website at www.msiworldwide.com.

Project Summary:

The Mozambique Monitoring, Evaluation and Learning (MozMEL) Activity is a five-year initiative to support the Mission in monitoring, evaluation, learning, training, and logistical support. The MozMEL Activity seeks to improve USAID Mozambique’s ability to design and manage evidence informed and local context-informed activities improved on a sustainable, long-term basis.

**Please note: All citizenships are eligible for this position**

Position Summary:

The Technical Quality Support Manager (TQSM) will be responsible for supporting MozMEL’s technical team in enhancing the quality of the design, implementation, and reporting of its interventions, to meet established standards. The TQSM will provide strategic guidance and oversight for selected MozMEL activities, ensuring the effectiveness of interventions on the platform. Additionally, this role involves collaborating with team members to improve MEL processes and outcomes, fostering a culture of continuous improvement and excellence. The TQSM will work closely with intervention leads, the Chief of Party, Deputy Chief of Party, and Technical Director. The TQSM will be expected to provide services remotely, however travel to Mozambique to support technical work and/or conduct capacity strengthening is encouraged as needed and appropriate.

Responsibilities:

• Support MozMEL’s senior management in developing and implementing MEL strategies that align with project goals and objectives, as well as MSI/Tetra Tech standards.
• Oversee the quality of MozMEL’s interventions, ensuring their design, implementation plans, and deliverables meet established standards and best practices in close collaboration with IR Leads.
• Assist the team in designing robust quality assurance plans tailored to the needs of each intervention, ensuring accurate and timely collection, analysis, and reporting of data.
• Train and mentor team members on MEL methodologies and quality assurance practices.
• Review and provide feedback on relevant products and deliverables before their submission to the client.
• Contribute to the creation of draft and final deliverables should substantial improvements be needed.
• Identify opportunities for improving MozMEL’s processes and suggest changes to enhance the quality of interventions.
• Identify interesting and useful opportunities for the client USAID, that could be carried out through the MozMEL platform, such as larger and more robust studies, expanded third party monitoring (TPM), additional collaborating, learning, and adapting (CLA) assignments, and other activities.
• Travel to Mozambique to support the technical teams, conduct technical assignments, and/or provide capacity building support as needed and appropriate.
• Attend regular meetings (frequency TBD) with the MSI Technical Director and/or IR Leads to keep abreast of technical assignments.