Service Desk Representative (USAACE, AL) – G/TIMS
Required Skills:
- Active Secret DOD Security Clearance
- Ability to obtain and maintain a DOD 8570 IAT Level II certification (CompTIA Security + or higher-level certification) within three months of hire
- Skills as an Aviation Resource manager or Military Aircrew within an Army Major Commands (MAJCOM) or similar position held in equivalent services e. g. US Air Force, Marines, Navy
- Excellent Customer Interaction Skills
- 2+ years of experience in Service Desk, Help Desk or Customer Service support
- Possess a thorough understanding of Air Force or Army training and have experience with training information systems
- Experience with MS Office product suite
- Troubleshooting and technical support experience via phone, web-based tools, and email
- Strong attention to detail and organization skills
Desired Skills:
- Experience with Redmine software or other help desk ticket system
- Data entry experience
- Bachelor’s degree in Computer Science, IT Systems, Engineering or another technical field, or related major
- Current knowledge of ARTS/GTIMS programs
- Current knowledge of Army or Air Force Network Environments
- Experience with DoD System Development
Our compensation package includes: Competitive Annual Salaries, Rewards and Recognition Program, Employee Stock Purchase Plan, Time Off with Pay that Increases with Seniority, Life and Disability Insurance, 401K Retirement Plan with Employer Contribution, Dental, Vision, and Health Insurance, Flexible Spending Account, Tuition and Training Reimbursement.
Segue Technologies is a wholly owned subsidiary of Tetra Tech, Inc. Segue is based out of Arlington, VA, with a presence in 14 states and DC. We support Federal and DoD organizations to develop and enhance mission-critical business systems. We provide custom software applications, solve data management problems, and support the evolution of the mobile workforce.
Segue Technologies, A Tetra Tech Company is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected Veteran status, age, or any other characteristic protected by law. Please visit our website, www.seguetech.com/careers , to submit an application.