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Operations Intern, Communication for Development Support

International Development
21600001564 Requisition #

Management Systems International (MSI), a Tetra Tech Company, is a Washington, D.C. metro area management consultancy with a 40-year history of delivering results for our clients. Our expertise is in the fields of monitoring and evaluation; democracy and governance; peace and stability; rule of law and accountability; education; gender and inclusion; strategic communications; and leadership and organizational development. MSI has implemented projects in 90 countries around the world such as Colombia, Indonesia, Jordan, Kenya, Mexico, Nigeria, Pakistan, Syria and Ukraine, and works domestically. We support clients ranging from the U.S. Government (e.g., the U.S. Agency for International Development, U.S. Department of Defense, U.S. Departments of State and Labor, and the Millennium Challenge Corporation) to large bilateral and multilateral donors (e.g., the World Bank and the United Nations Development Program). We also work with national and local governments, nongovernmental organizations (NGOs), think tanks, foundations and universities. For more information, please visit our website at www.msiworldwide.com.


Project Summary:

In January 2023, MSI was awarded the Communications for Development (C4D) project to support the USAID Kenya and East Africa (KEA) and Somalia missions in conveying the impact of USAID assistance to numerous local and external audiences in a way that contributes to a greater understanding of USAID programs, priorities and results, advances development objectives, and conveys USAID’s partnerships to various audiences. The USAID C4D project provides on-demand strategic and technical advisory, production, and research services to support effective communications and outreach efforts for the USAID missions in Kenya and Somalia. The current team of Communications Specialists provides a range of products and services to our clients including visual storytelling, social media, graphic design, campaigns, and media partnerships. 


**Please note: Only Kenyan citizens are eligible for this position**


Position Summary:

The Operations Intern will be a part of the internship program supporting the USAID mission in Kenya and Somalia. The position will report to their assigned supervisor and be based in MSI’s Nairobi field office, with the option to work remotely as needed. Internships require a minimum part-time commitment of 25 hours per week or a full-time commitment of 40 hours per week during regular business hours, 9:00 am – 5:00 pm. This is a paid position, and we anticipate the candidate starting soonest after presenting an offer. The ideal availability for this role is before October 23, 2023. All interested applicants who complete this online application process will be sent a screening questionnaire directly from a Tetra Tech email. Only candidates who complete this questionnaire will be considered for the position. 



  • Help manage administrative tasks, such as setting appointments and drafting correspondence.
  • Support the administration of work travel and provide logistical support such as receiving travel requests, tracking approvals, making bookings, arranging accommodation, processing payments, arranging travel itineraries, and compiling documents for travel-related meetings.
  • Manage travel expense reports and aid in processing reimbursement requests.
  • Aid in event planning for the client where necessary.
  • Support technical teams in meeting their operational requirements.
  • Draft communications, attend meetings, create draft minutes, and ensure prompt distribution of notes and follow-ups.
  • Maintain an efficient e-filing system to promote effective resource use.
  • Assist with payment and billing processes, working closely with the Operations team.
  • Manage the VAT refund process by completing DA-1 forms.



  • Currently enrolled in a bachelor’s degree program in business administration or a related field required.
  • Currently enrolled in a master’s degree program in business administration or a related field preferred.
  • Experience in overall business operations is preferred.
  • Ability to work with non-governmental organizations, donors, development partners, or media organizations required.
  • Ability to multitask, prioritize, and work under tight deadlines required.
  • Ability to be proactive, solve problems, and work independently and in a highly collaborative environment required.
  • Ability to adapt to various demands, demonstrate a high level of client service and response, and handle confidential information discreetly required.
  • Strong oral and written communication, numerical, proofreading, attention to detail, and organizational skills required.
  • Proficiency in standard software applications including Microsoft Office Suite (Word, Excel, and Power Point) and Google Suite required.
  • Fluency in English required.


MSI is an equal opportunity employer that values diversity and inclusion. We strive to develop and maintain a culture that honors the perspectives and identities of our employees, our communities and those impacted by our work.


We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. In accordance with applicable law, we make reasonable accommodations for applicants’ and employees’ religious practices and beliefs, as well as any mental health or physical disability needs.


MSI is an Equal Opportunity Employer/Affirmative Action/Americans with Disabilities/Veterans Employer.


Reasonable Accommodations:

MSI is dedicated to hiring an inclusive workforce. If you would like to request reasonable accommodations during the application process, please visit Tetra Tech’s Disability Assistance Page. Our recruitment team looks forward to engaging in an interactive process to provide reasonable accommodations for candidates.


Only candidates who have been selected for an interview will be contacted. No phone calls, please.

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