IT Service Desk Manager
Required Skills and Qualifications:
- Strong understanding of ITIL framework and best practices for service management.
- Proven experience managing a service desk team in a fast-paced environment.
- Excellent communication and customer service skills.
- Technical proficiency across various IT systems and applications.
- Leadership abilities to motivate and develop team members.
- Analytical skills to identify trends and implement improvements.
- Ability to work effectively under pressure and meet deadlines.
- The ideal candidate would have a driving licence and experience using Service Now for ITSM but not necessary.
About Tetra Tech:
Tetra Tech is a leading provider of high-end consulting and engineering services for projects worldwide. We combine the resources of a global, multibillion dollar company with local, client-focused delivery in more than 400 locations around the world. We are Leading with Science® to provide sustainable and resilient solutions for our clients.
At Tetra Tech, we provide a collaborative environment that supports individual performance, innovation, and creativity. We are proud to offer competitive compensation and benefits. Learn more by visiting http://www.tetratecheurope.com/careers
For more information on our company, please visit our website at www.tetratecheurope.com.
To apply, please submit your resume and cover letter on the Careers portion of our website at Tetra Tech Europe Careers - Jobs (selectminds.com)
Tetra Tech is committed to creating a diverse environment and is proud to be an Equal Opportunity Employer. We invite resumes from all interested parties including women, minorities, veterans and persons with disabilities.
Tetra Tech are always very happy to discuss flexible working, including the possibility of reduced hours, flexible start and finish times, or compressed hours. We can offer a range of solutions to help you to get the most out of your work / life balance.