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Information Technology
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78400000341 Requisition #

Discover your full potential. At Tetra Tech, we are collaborating with industry-leading experts for a sustainable future for our world. We combine consulting and engineering with advanced analytics and technology to solve the world’s most complex challenges. Our innovation hubs across the globe will enable you to share ideas and best practices while growing your professional network. Wherever you are in your career journey, you will benefit from working with world-class engineers, scientists, and technical specialists.

 

Apply today and join the company that is Leading with Science®.

 

The individual will report to the UK IT Service Delivery Manager. This is a standard 37½ hr working week providing support across business hours 8:00am to 5:30pm Mon – Fri. However, an element of flexibility will be required for occasional out of hours work.

 

The successful candidate would possess strong People Skills, Windows, Active Directory, Office 365, networking and Incident Management skills. The role-holder will also be expected to be a good "all-rounder" with experience of resolving issues on different types of device. Experience of supporting VMware Horizon environments will be advantageous. You will be keen to adhere to process and procedure. Effective triage/workload/time-management and great customer service skills are essential for this role.

 

Key Accountabilities

 

Providing customer support and help on all IT related queries

  • Logging of all IT request into the WYG IT Service Desk Tool from emails and telephone calls

  • Excellent troubleshooting skills

  • Investigate, monitor and resolve any Incidents/Service Requests assigned to you.

  • Prioritising and Managing workload effectively, managing several open Incidents/Problems

  • Updating user and asset information within the service desk tool

  • Keeping users informed on status and progress of requests

  • Prioritise & categorising requests in accordance with working procedures

  • Maintaining call information within the service desk tool

  • Undertake Monthly Office Visits Throughout the UK

  • Monitoring and escalating calls in accordance with service levels

  • Provide support during system outages

  • Log calls and liaise with external suppliers

  • Good team skills are required, particularly in communicating and supporting other team members

  • Be able to communicate with people at all levels and technical ability

  • Compliance with IT Procedures.

  • Keep up to date with IT developments to improve client service.

  • Take part in the rota for out of hours support as required.

  • Participate in approved IT related projects as directed.

  • Carry out any other reasonable tasks as when it is required by the business.

  • Follow the IT software license procedure.

  • Contribute and keep up to date documentation for IT Service Desk procedures.

  • Contribute technical information and know-how to the IT knowledge base.

  • Take and record calls/emails (Incidents and Service Requests) on the IT service desk system,

  • Work with a variety of Business and Technical teams to enhance service

  • Information Security awareness

  • Knowledge of current Anti-Virus software and the effects that viruses may have

 

 

Skills:

  • A-Levels or equivalent IT Related qualifications desired

  • Accreditations in any Microsoft technology especially MCP would be useful

  • Awareness of ITIL Framework

 

About Tetra Tech:

 

Tetra Tech is a leading provider of high-end consulting and engineering services for projects worldwide. We combine the resources of a global, multibillion dollar company with local, client-focused delivery in more than 400 locations around the world. We are Leading with Science® to provide sustainable and resilient solutions for our clients.

 

At Tetra Tech, we provide a collaborative environment that supports individual performance, innovation, and creativity. We are proud to offer competitive compensation and benefits. Learn more by visiting www.tetratecheurope.com/careers

 

For more information on our company, please visit our website at www.tetratecheurope.com. To apply, please submit your CV and cover letter on the Careers section of our website.

 

We thank all applicants for their interest; however only those selected for an interview will be contacted.

 

Tetra Tech is an equal opportunities employer and positively encourages applications from suitably qualified and eligible candidates regardless of sex, race, disability, age, sexual orientation, transgender status, religion or belief, marital status, or pregnancy and maternity / shared parental leave.

 

We are very happy to discuss flexible working for this role, including the possibility of reduced hours, flexible start and finish times, or compressed hours.  We can offer a range of solutions to help you to get the most out of your work / life balance.

 

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