IT Help Desk Technician

A minimum of 2 years of relevant IT technical support experience is preferred.  The ideal candidate will also have / be:

•    Ability to obtain a Secret Security Clearance is required; current clearance is preferred.
•    US Citizenship is required.
•    Experience in Windows Operating Systems (OS), Microsoft Office, networking principles, and Active Directory. 
•    Preferred experience with Department of Defense systems and Security Center Configuration Manager (SCCM).
•    Familiar with LAN/WAN systems and the Process Data Acquisition and Recording systems.  
•    Experience in workstation image creation and image management, workstation roll-out and re-build, configuration, and maintenance of computer equipment, workstation and printer troubleshooting and repair, telecommunications and teleconferencing equipment. 
•    Strong interpersonal and IT troubleshooting skills.  
•    High levels of written and oral communication skills are required to assist users with technology-related issues.  
•    Must be able to speak the English language fluently.
•    Ability to read, research, analyze and interpret general inquiries from IT users to resolve IT-related issues.
•    Ability to evaluate and solve practical problems and deal with a variety of concrete and abstract variables in situations where only limited standardization exists.  
•    Able to interpret and follow a variety of instructions furnished in written, oral, diagram, or schedule form.
•    Able to work and collaborate with employees at all levels and disciplines.

In addition:
•    The candidate should possess a valid driver's license and be able to take training to operate a Gator Utility Vehicle.  Passing a motor vehicle record background check and maintaining a valid driver’s license and good driving record is required.

Degree / Certifications
•    Associates or Bachelor’s degree is preferred.
•    COMPTIA A+ and Windows Desktop Administrator at the time of hire or able to get these certifications within 6 months of hire is required. 
•    Past security clearance is preferred.

Work Environment
•    The work environment of this position is that of a typical IT help desk position. 
•    You will be required to visit numerous buildings to access clients and equipment
•    Able to access equipment stored in a warehouse.  
•    Able to lift computer equipment and access cables, plugs, etc.is required
•    May be required to work at a computer for extended periods of time.
•    Must be medically able to pass a fit test to wear a respirator.
•    May be required to sit or stand for extended periods of time.  

The Salary Range for this position is $20.00/hour to $25.00/hour.

At Tetra Tech, health and safety play a vital role in our success. Tetra Tech’s employees work together to comply with all applicable health & safety practices and protocols, including health orders and regulations related to COVID-19 that are mandated by local, state and federal authorities as well as client and project requirements.  

About Tetra Tech:

Tetra Tech combines the resources of a global, multibillion-dollar company with local, client-focused delivery in more than 450 locations around the world. Our reputation rests on the technical expertise and dedication of our employees—21,000 associates working together to provide smart, scalable solutions for challenging projects. We are proud to be home to leading technical experts in water, environment, infrastructure, resource management, energy, and international development.

Explore our open positions at https://www.tetratech.com/careers. Follow us on social media to learn more about our people, culture, and opportunities:

LinkedIn: @TetraTechCareers

Twitter: @TetraTechJobs

Facebook: @TetraTechCareers

Tetra Tech is proud to be an Equal Opportunity Employer. Diversity, inclusion, and equity are among Tetra Tech’s core values. Throughout our history, the company has prioritized equitable inclusion of all people. All qualified candidates will be considered without regard to race, color, religion, national origin, military or veteran status, gender, age, disabilities, sexual orientation, gender identity, pregnancy and pregnancy-related conditions, genetic information and any other characteristics protected by the law. We invite resumes from all interested parties. Please visit our website at www.tetratech.com to see the array of diverse services and exciting projects we are currently working on.

Tetra Tech is a VEVRAA federal contractor and we request priority referral of veterans for available positions.

We thank all applicants for their interest, however, only those candidates selected for interviews will be contacted.

Please no phone calls or agencies.