Helpdesk Specialist
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The successful candidate will have:
- Bachelor's degree or equivalent combination of education and experience
- 3 years or relevant experience
- Experience installing, upgrading, and removing software
- Experience using Remedy service management software (or similar tool) to track incidents and service requests through the full lifecycle
- Ability to learn new technologies quickly (MS Operating Systems, Office Products, and Census specified software)
- Experience with Active Directory management & administration
- Candidates must be able to pass a US Public Trust background check for badging and to access client systems
- Provide in-person, phone and email support to end-users promptly and professionally
- Knowledgeable of Problem Management best practice and processes