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Customer Service Specialists

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Administration
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10500000936 Requisition #
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Are you ready to take the next step in your career? Do you want to do meaningful work that improves quality of life? At Tetra Tech, you will work with high-performing teams who are passionate about using their expertise to find solutions to complex problems in water, environment, infrastructure, resource management, energy, and international development.

 

Tetra Tech Inc. is currently seeking Customer Service Specialists to work in our Maitland , FL office. This position will provide call intake and eligibility review during the implementation of housing case management services.

Roles and Responsibilities:

  • Receive calls and correspondence and interact with callers in a professional manner.
  • Choose appropriate questions to uncover caller’s purpose and needs.
  • Present, explain, and provide applicable, accurate, and appropriate information with respect to programs and services that could assist callers.
  • Assist applicants in completing eligible applications.
  • Assist applicants with the online submission of applications.
  • Actively ensure quality case files and client interactions.
  • Maintain applicant data for all programs; perform daily review and quality control of incoming data.
  • Prepare a written eligibility recommendation on the received applications.
  • Coordinate with local agencies and non-profit groups as needed.
  • Meet with prospective applicants to describe the program, review applicable required materials and provide technical assistance.
  • Review submitted applications for compliance with the program guidelines and policies.
  • Conduct income calculations and duplication of benefit reviews.
  • Maintain final applicant folders and applicant data.
  • Travel throughout Mobile County, Alabama may be required.
  • Other duties, as assigned.

The selected candidate will preferably have experience in housing case management programs.

 The ideal candidate should have the following:

  • A high school diploma with one or more years’ in case management, project management or customer service.
  • Attention to detail and experience with data tracking and monitoring.
  • PC, Microsoft Office Suite knowledge required (strong Excel skills preferred).
  • Ability to learn project-specific computer systems as needed.
  • Ability to multi-task, such as toggling between computer applications while on the phone.
  • Individuals in this position are expected to maintain a professional demeanor, have strong analytical skills, excellent verbal/written communication and interpersonal skills, and the ability to effectively interact with individuals from various cultures and backgrounds.
  • Individuals in this position must have the ability to work independently, as well as within a team.
  • Bilingual (Spanish and English) a plus.

 

For more information on our company, please visit our website at www.tetratech.com. To apply, please submit your resume and cover letter on the Careers portion of our website at www.tetratech.com/careers.

 

We thank all applicants for their interest; however only those selected for an interview will be contacted. Tetra Tech is committed to creating a diverse environment and is proud to be an Equal Opportunity Employer. We invite resumes from all interested parties including women, minorities, veterans and persons with disabilities.

 

Tetra Tech is a VEVRAA federal contractor and we request priority referral of veterans for available positions.

 

EOE AA M/F/Vet/Disability - No calls or agencies

 

 

 

 

 

 

 

 

 

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