Customer Service Representative - Late Shift
Qualifications:
§ Education:
o High School Diploma or equivalent. An associate's/bachelor’s degree is a plus.
§ Experience:
o Previous customer service experience is required.
o Experience in a call center environment is preferred.
§ Skills:
o Strong organizational skills, time management skills, and ability to multitask.
o Excellent verbal and written communication skills.
o Strong problem-solving and conflict-resolution abilities.
o Proficient in call center software and technology.
o Positive attitude and a passion for providing exceptional customer service.
o Dual language (English/Spanish) speakers strongly preferred.
Work Environment:
§ This is a remote position with multiple points of coordination and oversight through Microsoft Teams chats, meetings, and performance tracking.
§ Flexible working hours may be required, including evenings and weekends.
o Call center operations range from:
§ Monday Through Friday 10:00 PM to 7:00 AM Eastern Time
§ Saturday and Sunday 10:00 PM to 7:00 AM Eastern Time
§ Varying 8-hour shifts/40 hours per week.
o Availability of at least one weekend shift is required.
***This job description outlines the primary responsibilities and qualifications for the Customer Service Representative position. It may be subject to change based on the company’s needs and priorities. ***
About Tetra Tech:
Tetra Tech is a leading provider of high-end consulting and engineering services for projects worldwide. We combine the resources of a global, multibillion-dollar company with local, client-focused delivery in more than 400 locations around the world. We are Leading with Science® to provide sustainable and resilient solutions for our clients.
At Tetra Tech, we provide a collaborative environment that supports individual performance, innovation, and creativity. We are proud to offer competitive compensation and benefits. Learn more by visiting http://www.tetratech.com/en/benefits.
For more information on our company, please visit our website at www.tetratech.com. To apply, please submit your resume and cover letter on the Careers portion of our website at www.tetratech.com/careers.
We thank all applicants for their interest; however, only those selected for an interview will be contacted. Tetra Tech is committed to creating a diverse environment and is proud to be an Equal Opportunity Employer. We invite resumes from all interested parties including women, minorities, veterans, and persons with disabilities.
Tetra Tech is a VEVRAA federal contractor, and we request priority referral of veterans for available positions.
EOE AA M/F/Vet/Disability - No calls or agencies