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Information Technology
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16100000626 Requisition #
Tetra Tech AMT is looking for a Citrix SME I on our new Census System Engineering and Integration Contract. The Census LAN Technology Support Office (LTSO) provides enterprise IT support services to a large portion of Bureau of the Census employees and staff members including the administrative divisions, the Executive Staff, program areas, and the Information Technology (IT) Directorate.

The Citrix Engineer SME I responsibilities include operations and customer support, and implementation of complex Citrix projects. Perform analysis, diagnosis, and resolution of complex problems on both physical and virtual infrastructure platforms including VDI. Recommend, implement and document corrective solutions and preventative measures. Participate in the evaluation and recommendation of new technology solutions. Document work in the form of policies, standards and knowledgebase articles.


Primary job duties and responsibilities may include, but are not limited to the following:
  • Provide operational and Tier 2 and Tier 3 customer support for the Census VDI environment
  • Evaluate, plan and integrate technical infrastructure solutions and guarantee a secure infrastructure environment as well as production stability and performance.
  • Perform research, evaluate and provide documented recommendations for new technologies and tools within the IT field.
  • Assist with the rollout of large projects, including installing computers, networking equipment, server and storage solutions and more.
  • Provide off-hours support (24x7) on a rotational basis.

The successful candidate will have:
  • 5 years of relevant experience
  • Bachelor’s degree in computer science or a related field
  • Must possess a (Citrix CCP-V or CCA-V) and (VMWare VCP or Microsoft MCSE/MCSA/MCP) certifications – two certifications minimum.
  • Experience working in a high-speed, the fast-paced and ever-changing field
  • Sound knowledge of XenApp 6.5 and 7.6.
  • Sound knowledge of Citrix Web Interface and StoreFront platforms.
  • Sound knowledge of Windows 7/10 and Windows Server 2016/2012/2008 R2.
  • Sound knowledge of Hypervisors, VMWare vSphere, MS Hyper-V and Citrix XenServer.
  • Sound knowledge of XenApp farm migration and upgrades.
  • Sound knowledge of Provisioning services and virtualizing Citrix Servers.
  • Sound knowledge of physical and logical networking; to include Application Virtualization technologies (MS App-V).
  • Previous experience in working in complex infrastructure projects.
  • Candidates must be able to pass a US Public Trust background check for badging and to access client systems.
  • This position requires candidates that can maintain a flexible work schedule between the hours of 6:00 AM to 12:00 AM midnight.
  • Desired Skills & Qualifications:
    • Ability to interact at all levels of management internally, and with customers and suppliers
    • Superior communication skills, both verbal and written
    • Excellent follow-through
    • Must have the ability to analyze, explain and document methodically.
    • Must be able to multi-task and manage time among clients
    • Flexibility and ability to bounce between projects quickly
    • A natural troubleshooter; someone who will see a problem through until its resolved and is able to quickly diagnose problems even on technology not previously worked with.

Tetra Tech is an Equal Opportunity Employer, and we value workplace diversity. We invite resumes from all interested parties and consider applicants for all positions without regard to race, color, religion, sex, national origin, age, marital status, sexual preference, personal appearance, family responsibility, the presence of a non-job-related medical condition or physical disability, matriculation, political affiliation, veteran status, or any other legally protected status. Tetra Tech is a VEVRAA federal contractor and we request priority referral of veterans for available positions.

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